HEALTH & SAFETY PROGRAM COVID-19
ALEXANDRE HOTELS THINKS OF YOU AND YOUR SAFETY
At Alexandre Hotels we think about you during your vacation, so that your trip is a safe experience, and that is why we have developed protocols to ensure the safety of our clients, employees, and collaborators in all our hotels.
All the protocols and health and safety measures of our facilities have been designed based on the Spanish Ministerial orders SND/458/2020 of May 30th, SND/414/2020 of May 16th and SND/399/2020 of May 9th 2020 of the Ministry of Health, to the guide published by the Min. of Industry, Commerce and Tourism and prepared by the ICTE at the request of the State Secretariat for Tourism "Measures for the reduction of the SARSCoV-2 coronavirus infection" and the one prepared by HOSBEC "HOSBEC guide for the reopening after Covid-19 in tourist accommodations", in order to ensure the best implementation of the measures and thus provide all the guarantees and maximum confidence to our customers.
- We ensure social distance between our customers and our employees.
- We control the temperature of our customers on arrival.
- We implement all necessary specific protection measures:
- Payment system by the room key at the points of sale, and priority is given to payment by Contactless credit card, minimizing as much as possible the payment in cash.
- Disinfection of room keys and payment terminal after each use.
- Staff trained in Covid-19 certified by QUIRÓN PREVENCIÓN, equipped with the necessary Individual Protection Equipment.
- We increase the frequency of cleaning and ventilation in common areas, with special attention to the bathrooms.
- Hydroalcoholic gel available to clients in the main locations of the hotel.
- We establish maximum capacities to maintain the minimum safety distance between people.
- We reinforce our cleaning and disinfection protocols, with products with a virucidal effect, emphasizing the surfaces of greatest use (knobs, switches, taps, or doors).
- Our rooms will not be occupied for 24 hours after each departure of the occupant.
- We offer the possibility to refuse our cleaning service for a maximum of 4 nights.
- The bedding and textiles will be cleaned in a certified laundry, at temperatures and with specific programs to guarantee hygiene.
- We remove decorative elements, such as cushions, bedding, and non-essential stationery.
- Staff with specific training in Covid-19 and certified by QUIRÓNPREVENCIÓN, equipped with the necessary Individual Protection Equipment
RESTAURANTS AND BARS
- Seating in restaurants and bars is limited to ensure minimum safety distance.
- Tables shall be located at least two metres apart.
- The buffet service will be assisted according to regulations.
- Water-alcoholic gel point at the entrance of each restaurant and bar.
- Specific disinfection of kitchenware, cutlery, crockery, glassware, tables, chairs, before and after each use.
- Use of single doses instead of bulk services.
- We implemented a QR system to facilitate our services in a safe way.
- Staff with specific training in the Covid-19 and certified by QUIRÓNPREVENCIÓN, equipped with the necessary Individual Protection Equipment.
- The capacity is limited, distributing hammocks, umbrellas, and side tables, guaranteeing the minimum safety distance.
- The frequency of cleaning and maintenance is increased, disinfecting all surfaces according to protocols.
- The use of spaces not close to the pool is promoted, such as our chill-outs and solariums, to enjoy the sun.